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Frequently Asked Questions:

How can I pay for my order?
Do you ship to other countries outside the U.S.?
What if I need to return something?
How long will it take to receive my order?
About Calypso Parrot
Terms of Service

How can I pay for my order?
Can I pay with a check or money order?

We gladly accept American Express, MasterCard and Visa credit cards at this time. We no longer accept personal checks, money orders, or cashiers checks due to problems in the past. We also do not accept PayPal currently. BACK TO TOP

Do you ship outside the USA?
We are now shipping to Canada as well as the United States. We currently do not ship to any other countries at this time. BACK TO TOP

What if I need to return something?

Merchandise may be returned within fifteen (15) days of receipt and must include a Return Authorization number along with the package. Return Authorizations are good for 10 days only so the items must be returned within that time after receiving your return number. All returned merchandise must be in the original container or carton as well as in the original new condition for a full credit or refund of the product cost. Items returned after 15 days, or items returned without prior approval by us for return, are subject to a 20% restocking fee.

Shipping fees are NOT refundable. Please contact us 256-341-0115 during regular business hours for instructions on the return of products before returning them.

If your order is received in a damaged condition, please contact us immediately so we may contact the shipper who will investigate the damage and we can make arrangements to replace any broken items or issue a refund if the item(s) cannot be replaced..

Please check out our Return Policy Page for more detailed information on returning items.

How long will it take to receive my order?

Unless an item you order is out of stock, most orders are usually shipped within 2-3 business days after your order is received. If something you order is out of stock, but we expect to have it within a few days, your order may be held until we have everything in stock and then shipped. Although most orders ship within 2-3 business days, we do not guarantee it. 'Busness days' does not include Saturdays, Sundays, Mondays, or holidays. You can call our store at 256-341-0115 during regular business hours Tuesday through Firday between 10:00 and 5:00 central time if you need to know if an item is currently in stock.

We ship Tuesday through Friday only and offer UPS Express and UPS Ground. UPS does not consider Saturdays, Sundays, and holidays in their shipping time as they are closed those days. We also offer Priority Mail to Alaska, Hiwaii, Puerto Rico, and APO addresses. Priority Mail is not considered express shipping as we only ship Priority Mail twice a week. NOTE: choosing an expedited UPS shipping method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped. We do not require a signature on smaller orders, however your UPS Driver may require one depending on the area being shipped to. On smaller orders your order may be shipped to your place of business or work so someone can sign for the package rather than a home address if you prefer.

If your billing address and your shipping address are not the same, we may contact you by email or by phone to verify your order, which can delay your order going out. Please be sure when you place your order that you give a valid email address where you can receive any emails concerning your order.

For a UPS map showing estimated shipping times to your particular state please click here.

ABOUT CALYPSO PARROT

We are a retail store located in a commerical area in Decatur, Alabama and have been in the same location for over 13 years. We are located just off Highway 31 in Decatur at 826 McGlathery Lane. Our retail store is closed on Sunday and Monday, and we are open for business Tuesday through Friday from 10:00 a.m. until 5:00 central time, and on Saturdays from 10:00 until 3:00.

Calypso Parrot will not be held responsible for any pricing erros due to typographical erros contained anywhere on our site. Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change.

After placing your order with Calypso Parrot you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of your order by us. The automated order confirmation email you receive only confirms that our system has received your order. Calypso Parrot reserves the right to correct any order errors or to limit the order quantity for any item. Items not in stock are not backordered. Items will need to be reordered when available. Calypso Parrot reserves the right to refuse to fulfill an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for any reason we deem valid for cancellation at our discretion. We may request verification of credit card information or other important information, prior to the acceptance of any order. All orders over $100 may be only shipped by UPS at our discretion, and only to the billing address on file with the credit card company and may require a signature at time of delivery.

Shipping is weight based and calculated by UPS using zip codes. If your order does not show shipping at the time of your order, shipping will be charged before your order is processed as we do not offer free shipping at this time.

INTERNATIONAL SHIPPING FEES: Shipping fees calculated at checkout are estimates only and may be lowered or increased depending on the method of shipping you have chosen, the weight of your order, and the dimensional size of the box required to ship your order. If your shipping fees are over $6.00 more than calculated at checkout, we will email you the adjusting shipping fee for your approvial prior to processing your order. If you choose an invalid method of shipping, your order will be corrected and you will be emailed the changes before your order can be processed.

"NOTICE OF DISCLAIMER OF LIABILITY"
CALYPSO PARROT ASSUMES NO LIABILITY FOR THE USE OR MISUSE OF ANY PRODUCT. WE ASSUME NO LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE OR INJURY ARISING FROM THE USE OR MISUSE OF ANY PRODUCT OFFERED.
If you have any questions about shipping, please email us at info@calypsoparrot.com

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Copyright Calypso Parrot® 2012 - All Rights Reserved
Calypso Parrot™ - 826 McGlathery Lane SE - Decatur, AL 35601 - (256)341-0115
Telephone and Retail store hours are Tuesday through Friday from 10:00 until 5:00 central standard time.
Email us at info@calypsoparrot.com
(This is not a clickable link due to email harvesters - please cut and paste in your browser)
All Trademarks are the property of their respective owners.

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